Privacy Policy
Effective Date: April 2023
Welcome to Heaven Coffee House! At Heaven Coffee House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data, including data collected through closed-circuit television (CCTV) cameras, when you visit our cafe. Please take a moment to read and understand our practices regarding your personal information.
1. Information We Collect
1.1. Personal Information:
- When you visit Heaven Coffee House, we may collect personal information from you, such as your name, contact information (e.g., phone number, email address), and payment details (e.g., credit card information).
1.2. CCTV Data:
- We use CCTV cameras within our premises for security and safety purposes. The cameras may capture images and videos of individuals inside the cafe. This data is collected for the protection of our customers, staff, and property.
1.3. Automatically Collected Information:
- We may collect information about your usage of our website or mobile app, including your IP address, browser type, device information, and location data. This information helps us improve our services.
2. How We Use Your Information
2.1. Personal Information:
- We use your personal information to provide you with the best cafe experience possible, including processing your orders, contacting you for reservations or promotions, and responding to your inquiries or requests.
2.2. CCTV Data:
- CCTV data is used exclusively for security and safety purposes. We may share this data with law enforcement or relevant authorities if necessary to ensure the safety of our customers and staff.
2.3. Automatically Collected Information:
- This information is used to improve our services, such as optimizing our website and mobile app, understanding customer preferences, and enhancing the overall cafe experience.
3. Data Sharing and Disclosure
3.1. We may share your personal information with trusted third parties, including payment processors, for the purpose of processing payments and reservations. We will not sell or rent your personal information to any third parties.
3.2. CCTV data may be shared with law enforcement authorities if required for security or safety purposes.
4. Your Rights
4.1. You have the right to access, update, or delete your personal information held by Heaven Coffee House. To exercise these rights, please contact us using the information provided below.
5. Security
5.1. We take the security of your personal information seriously and have implemented appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.
6. Changes to this Privacy Policy
6.1. Heaven Coffee House reserves the right to update this Privacy Policy. We will provide notice of any material changes on our website or via other appropriate means.
7. Contact Us
If you have any questions or concerns about our Privacy Policy, your personal information, or the CCTV data we collect, please contact us:
Heaven Coffee House
Address: 2-4 Dark Lane, Backwell BS48 3NP
Phone: 01934 544437
Email: privacy@heaven.coffee
We appreciate your trust in Heaven Coffee House and are committed to protecting your privacy. Thank you for choosing us as your coffee destination.
The Heaven Team